Frequently Asked Questions

If you have any other questions, please get in touch.

Contact Emma

  • We will start by collecting some more detailed information about your goals, target audience, key messages, tone and style. You can provide this information in writing or audio-record this.

    I will make sure that I get all the details and information that I need in this way, which dispenses with the need for all those time-consuming and potentially energy-sapping ‘let’s chat over coffee’ meetings.

    Recording the information also ensures greater accuracy; I find it to be much better than taking notes while talking and trying to make sense of my writing afterwards!

    I will send you a quote for the work and my terms and conditions. Once you have completed my online Booking Agreement Form and your booking fee has been paid, I will begin work on the agreed date.

  • I will collect some further information and review the document(s) to assess whether a Level 1, 2 or 3 edit is needed (see the services page for more information about this). I will send a quote based on this and my terms and conditions. Once you have completed my online Booking Agreement Form and your booking fee has been paid, I will begin work on the agreed date.

  • You can choose to receive the completed work in either Word, PDF or Google doc format, depending on what we have agreed at the start of the process. Please note that because every website and content management system is different, I don’t edit live websites.

  • The cost will depend on the scope and scale of the work. I will provide a quote based on an assessment of this at the start of the process. A booking fee is required to secure my copywriting and editing services. This will be either 25% of the total agreed fee for the project or the full agreed fee if it is £100 or less. All booking fees paid will be deducted from the total fee shown on the final invoice issued on completion of the work. For long term or larger scale projects, I may also invoice periodically at one or more mutually agreed stages during the project. Payment is by bank transfer on receipt of the invoice. Please see my terms and conditions for more details on fees, payment and booking services.

  • You are more than welcome to ask for revisions and the quote for the work will include time for amendments (usually up to three sets of light amendments). Please consider all your amendments (collated in advance from all team members if applicable) before sending these through. Repeated sets of amendments may incur additional costs due to the extra time this will take.

  • Obviously, I really hope that you will be happy with the work! Clear communication at the start of the process means that this is unlikely to happen. I’m always happy to amend work (see my working process for this above). However, once we have started the revisions process, refunds are typically not provided. Please see my terms and conditions for more details.

  • No, but I can recommend web designers if you are looking for someone.

  • I only work remotely at present. However, I have worked in this way for over 10 years (long before the pandemic!) so I’m very experienced at remote working in a close and connected way.

    If you have any other questions, please get in touch!

  • Yes. I maintain Professional Indemnity Insurance for the services I provide, and the certificate is available on request.